Standard Delivery - Tracked
Charges are based on the value of the items in your basket and are shown here. Depending on which warehouse the product is located in, you will normally receive your items within 3-5 working days of order.
IMPORTANT MIELE NOTICE:
Unfortunately Miele have changed their sales policy and this applies to all independent online spare parts retailers in UK and Europe.
We are no longer able to sell Genuine Miele spare parts direct to consumers, only to repair engineers.
You can only buy Genuine Miele Spare Parts directly from Miele, we do offer a range of compatible parts.
Shipping & Returns
Shipping Info
We offer many different shipping options for getting your order to you.
To see what shipping options are available to you, please add the item to your basket and use the shipping estimator on the shopping cart page.
You do not need to be logged in or have an account with us to get a shipping estimate.
Any and all delays caused by your delivery address being entered incorrectly is not our responsibility, please ensure your address is correct and complete.
Our estimated delivery estimate is shown on each product page and in the shopping basket. Where products are shown as "In Stock" we show the delivery day estimate, this estimate can vary between products depending on which warehouse the item is located.
As the time taken to despatch your order varies depending on what you order, we always quote a delivery day estimate for all shipping options available based on what is in your basket. The time taken for us to despatch your order is factored into the delivery day estimate quoted.
If for any reason we expect your order to not despatch on time, we will email you to let you know and if needed upgrade your shipping method at no charge to ensure we hit your estimated delivery day.
For all our shipping options you will be contacted via email and provided with a tracking code once the order is despatched. If you have provided a valid UK mobile number with your order, our couriers will also text you notification.
Please note that delivery days may vary over bank holidays.
• Orders with Priority Delivery are given priority in the delivery network and in our warehouse.• To keep things simple, our Standard and Express options are based on basket sub-total value and not order weight.
• Wholesale prices for boxes more than doubled between March 2020 and March 2022, we do our best to keep shipping prices as low as possible.
• We have a wide selection of custom designed strong boxes to ensure your order arrives safely and in perfect condition.
• Express and Standard shipping estimates are not guaranteed but are best estimates based on current performance of over 95% of orders.
| Basket Sub-Total | Delivery charge |
|---|---|
| Small Parcel | £2.96 |
| Under £100 | £3.96 |
| £100 and above | £4.96 |
| Every £100 More | Add £1.00 |
Express Delivery - Tracked
Charges are based on the value of the items in your basket and are shown here. Depending on which warehouse the product is located in, you will normally receive your items within 2-3 working days of order.
| Basket Sub-Total | Delivery charge |
|---|---|
| Small Parcel | £3.96 |
| Under £100 | £4.96 |
| £100 and above | £5.96 |
| Every £100 More | Add £1.00 |
Priority Delivery - DPD [Small Parcel]
DPD [Small Parcel] is only available for certain orders, if your order is eligible the option will be available. Base price depends on the delivery estimate timescale shown at checkout.
| Basket Sub-Total | Delivery charge |
|---|---|
| Under £200 | £5.96 or £5.46 |
| Every £100 More | Add £1.00 |
Priority Delivery - DPD
DPD charges are based on the weight and value of the items in your basket and are shown here. Base price depends on the delivery estimate timescale shown at checkout.
| Basket Sub-Total | Delivery charge |
|---|---|
| Under £200 | £6.96 or £5.96 |
| Every £100 More | Add £1.00 |
| Order Weight | Delivery charge |
|---|---|
| Every 1Kg Over 10Kg | Add £0.25 |
Priority Delivery - Royal Mail
Royal Mail charges are based on the total weight of the box for your order. Price bands are shown here. Depending on which warehouse the product is located in, you will normally receive your items within 1 to 2 working days of order.
Unfortunately there are some more remote areas of the UK to which we can only offer a 2 working day delivery service.
| Order Weight | Delivery charge |
|---|---|
| Under 500g | £8.26 |
| Under 1Kg | £9.58 |
| Under 2Kg | £12.10 |
| Under 10Kg | £16.54 |
Urgent Delivery - DPD or DHL
Urgent Delivery is only available for certain orders, if your order is eligible the option will be available at checkout. Standard price is calculated against basket value shown at checkout, with price reducing as basket value increases.
Urgent Shipping may be sent from various warehouses to ensure you receive your order as quickly as possible.
| Basket Type | Delivery charge |
|---|---|
| Standard | £6.96 to £15.96 |
| Oversized | £13.96 |
| Oversized 1m+ or Bulky or Heavy | £14.96 |
Postcode restrictions and delivery estimate adjustments
Priority DPD Delivery
Postcodes below are excluded from Priority DPD shipping.Urgent Delivery
Postcodes below available but delivery day quoted will be incorrect due to delivery location.BT, HS, IV, KW, ZE, JE, GY, IM,
AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, FK17, FK18, FK19, FK20, FK21, KA27, KA28, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, TR21, TR22, TR23, TR24, TR25,
Cancel Order
If your order has recently been placed you may be able to cancel the order before despatch.
Please login to your account and click the button labeled
We will reply to your request as quickly as possible
Return Order
- The item was NOT a back-order item.
- The item was NOT classed as a non returnable product on the product page.
- Screens/Displays can not be returned.
- If you've ordered the wrong item(s) or simply had a change of heart, please return it in perfect, re-saleable condition (including product packaging, instructions, etc). You must not write anything on or damage; the item, its packaging or instructions.
- We can not accept the return of perishable goods or personal care spare parts. This includes but not imited to: Oral hygeine products, any shaving parts such as epilator heads and shaver heads or trimming guards.
- Products supplied in clear sealed retail packaging (Blister Packs), for example Coffee Pod Filters, once opened can not be returned.
- Products supplied in clear sealed bags once opened can not be returned.
- You have the right to cancel your order and request a Returns Number within 14 days of the date of delivery. Requests made via e-mail, support ticket or online returns form.
- For aestetic damage to plastics (drawers etc) if damage has occured in transit please inform us promptly so that we can issue a replacement, we will require photographs of the damage.
- We sell both new items and reclaimed television parts and each category has a different returns policy so please ensure that the correct policy applies to your purchase. Item condition is stated on every product page.
- Please note that the costs of returning your item(s) must be paid by you. For UK customers using the pre-paid postage label to return item(s) the postage cost of £3 may be deducted from any refund applicable.
Any damage or wear (which includes scuffs, scratches etc) sustained to the item or its retail packaging will result in refusal of your return and disposal of your return after 28 days.
- Information on returns is available here
- Further information and conditions are included in our Terms and Conditions, click here, to read them.
Step Two: Return Procedure:
- We request that you take reasonable care of the item while it is in your possession.
- We request that you use our original postage boxes as we deem those to be adequate protection for the item.
- For domestic UK returns, if you do not use our provided returns label we will not pay for your return postage.
- If you do not use our returns label, please return your package using a signed for service, we can't be held liable for returns where the product has not been received back with us.
- Ensure your postage method has adequate compensation to cover your loss should the return be lost or damaged in transit.
- You must write your RMA (Return Merchandise Authorisation) number on the outside of the box.
Step Three: Returns Form: